Mick Safron

expert panel

Healthcare has spent years asking how AI can help clinicians work faster. Now, as platforms such as Heidi II move beyond clinical documentation to handle chart preparation, referrals and patient follow-ups, a more consequential question is emerging: What if the biggest opportunity isn't making healthcare more efficient, but changing how patients experience it?Automating administrative work could reshape the boundaries of a patient visit, the responsibilities of care teams and the way health systems define success. But those gains aren't guaranteed. Without rethinking the underlying model, organizations risk using sophisticated technology simply to squeeze more appointments into already crowded schedules.Members of the Senior Executive Healthcare Think Tank, a curated group of experts in patient experience, workforce strategy, policy, quality, equity and healthcare technology, explore what leaders should reconsider as AI takes on more of the work surrounding care—examining the choices that will determine whether automation becomes another productivity tool or a catalyst for more thoughtful, connected and patient-centered care.

expert panel

What makes a talented clinician choose one healthcare organization over another—and what ultimately convinces them to stay?Compensation remains essential, but it cannot compensate indefinitely for exhausting schedules, cumbersome documentation, limited professional growth or a workplace where frontline concerns go unanswered.According to the American Medical Association, 41.9% of physicians reported at least one symptom of burnout in 2025. As this number continues to improve, workplace conditions will be a high priority for top talent, including how organizations handle administrative burdens, time pressure and organizational culture.To better understand what healthcare leaders can do to compete for and retain clinical talent, members of the Senior Executive Healthcare Think Tank—a curated group of experts whose experience spans healthcare leadership, workforce strategy, technology, patient experience and organizational performance—offer an inside look at the evolving relationship between clinicians and the organizations they serve, and what leaders should consider as they rethink their approach to attracting, supporting and retaining the people at the heart of patient care.

expert panel

For all the progress in health technology, one problem remains: Knowing more about our health does not necessarily mean we will do anything differently.But that may be about to change. Wearables can capture what is happening throughout the day. Continuous monitors can reveal how the body responds in real time. AI can connect those signals and identify patterns that might otherwise go unnoticed. The question is whether these technologies can move from telling us what is happening to helping us decide what to do next.That distinction matters in the workplace, where health, performance and behavior are closely connected. A useful technology should not simply produce another score or notification. It should help an employee make a better decision, give a manager a way to support a healthier work environment or identify a potential problem early enough to do something about it.We asked members of the Senior Executive Healthcare Think Tank—experts in AI, digital health, telehealth, workforce strategy, aging, healthcare architecture and data interoperability—which emerging technology they believe has the greatest potential to improve workforce health and performance.Their answers offer a look at what comes next: a shift from health technology that measures and reports to technology that can, when used thoughtfully, help people act.