Vikas Gupta

expert panel

For all the progress in health technology, one problem remains: Knowing more about our health does not necessarily mean we will do anything differently.But that may be about to change. Wearables can capture what is happening throughout the day. Continuous monitors can reveal how the body responds in real time. AI can connect those signals and identify patterns that might otherwise go unnoticed. The question is whether these technologies can move from telling us what is happening to helping us decide what to do next.That distinction matters in the workplace, where health, performance and behavior are closely connected. A useful technology should not simply produce another score or notification. It should help an employee make a better decision, give a manager a way to support a healthier work environment or identify a potential problem early enough to do something about it.We asked members of the Senior Executive Healthcare Think Tank—experts in AI, digital health, telehealth, workforce strategy, aging, healthcare architecture and data interoperability—which emerging technology they believe has the greatest potential to improve workforce health and performance.Their answers offer a look at what comes next: a shift from health technology that measures and reports to technology that can, when used thoughtfully, help people act.

expert panel

Patients do not experience healthcare in isolation. Their expectations are shaped by every other part of their lives—from the speed of a fintech transaction to the ease of online shopping and the proactive communication of a hotel—and the digital healthcare experience is lagging behind. Healthcare leaders may be able to glean key insights from other industries, but which lessons are worth borrowing, and where should they draw the line?In healthcare, patients make decisions that can be emotionally charged, financially consequential and deeply personal, with privacy, clinical judgment and safety influencing every interaction. A tactic that drives conversion in retail can have a very different meaning when applied to someone deciding when and where to seek care. For leaders, the key is to identify what makes other industries' experiences effective and adapt those principles without losing sight of healthcare's higher stakes.Members of the Senior Executive Healthcare Think Tank bring expertise across technology, digital health, systems engineering, telehealth, workforce health and transformation. Their perspectives examine how healthcare can rethink everything from patient navigation and pricing transparency to personalization, communication and data—while also identifying tactics that could undermine patient trust.

expert panel

Healthcare leaders are constantly being asked to do more: adopt new technology, improve efficiency, expand access and deliver better outcomes. But what if the better question is what they should stop doing, rethink or redesign?Members of the Senior Executive Healthcare Think Tank are challenging leaders to look beyond the usual measures of progress. Their perspectives examine whether healthcare processes are designed around patients, whether technology is actually reducing burden, whether clinicians are spending time on work that matters and whether organizations are willing to question structures and practices that no longer serve their purpose.Taken together, their answers make a compelling case for a different approach to healthcare leadership: Before asking how to do more, ask what is worth doing at all. Below, they offer up 11 questions they think healthcare leaders need to be asking, and how those questions could fundamentally improve care.