Dorothy Riviere

expert panel

Healthcare leaders are constantly being asked to do more: adopt new technology, improve efficiency, expand access and deliver better outcomes. But what if the better question is what they should stop doing, rethink or redesign?Members of the Senior Executive Healthcare Think Tank are challenging leaders to look beyond the usual measures of progress. Their perspectives examine whether healthcare processes are designed around patients, whether technology is actually reducing burden, whether clinicians are spending time on work that matters and whether organizations are willing to question structures and practices that no longer serve their purpose.Taken together, their answers make a compelling case for a different approach to healthcare leadership: Before asking how to do more, ask what is worth doing at all. Below, they offer up 11 questions they think healthcare leaders need to be asking, and how those questions could fundamentally improve care.

expert panel

When the COVID-19 pandemic accelerated virtual care adoption almost overnight, healthcare organizations did what they had to do: keep patients connected while protecting them from unnecessary exposure. Video platforms were deployed in weeks instead of years, regulations temporarily relaxed and health systems invested billions of dollars building digital front doors that could sustain care during an unprecedented crisis.Five years later, the conversation has changed. Rather than asking how quickly healthcare can deploy telehealth, leaders are asking whether those investments produced sustainable improvements in patient outcomes, clinician experience and operational performance.Members of the Senior Executive Healthcare Think Tank, a curated community of executives and innovators spanning patient experience, healthcare technology, AI, policy, workforce strategy and care delivery, believe the industry's next chapter depends less on expanding virtual visits and more on redesigning how care is delivered. Below, they discuss where they think the industry overinvested and underinvested in telehealth, and what they’d do differently if they had the opportunity to build it again from scratch.

expert panel

Healthcare innovation has entered a new phase. Rather than focusing on technology for its own sake, many of today's most significant advances emphasize making care more personalized, proactive and sustainable. Artificial intelligence is helping clinicians reclaim time with patients. Digital platforms are connecting fragmented care journeys. Robotics and biotechnology are accelerating scientific discovery. At the same time, healthcare leaders continue to emphasize that successful innovation depends as much on people and organizational culture as it does on software or devices.So which innovations have the greatest potential to move beyond hype and deliver measurable improvements in care? Members of the Senior Executive Healthcare Think Tank—a curated community of executives specializing in patient experience, workforce strategy, policy, healthcare technology, analytics, quality, equity and operational leadership—offer their perspectives on the innovations they believe stand out most this year. While their expertise spans multiple sectors of healthcare, they believe the most promising innovations are those that move healthcare toward a more proactive, personalized and connected future.From enhancing clinical decision-making and expanding access to strengthening the systems that support patients, providers and communities, the future of healthcare will depend not only on adopting new capabilities, but on applying them thoughtfully to solve real-world challenges.

expert panel

Healthcare organizations have long been rewarded for consistency. Clinical protocols, regulatory oversight and quality standards are designed to reduce variation because mistakes can have life-changing consequences. Yet the same structures that protect patients can also discourage experimentation, making it difficult for organizations to improve care delivery, adopt new technologies or rethink outdated processes.Leading health systems are increasingly recognizing that innovation and patient safety are not opposing goals. Rather, the most successful organizations establish clear guardrails that allow teams to test new ideas in controlled environments, measure outcomes rigorously and scale only what proves effective. Research from the Agency for Healthcare Research and Quality (AHRQ) has consistently shown that organizations with stronger patient safety cultures encourage communication, organizational learning and continuous improvement while reducing preventable harm.Members of the Senior Executive Healthcare Think Tank bring perspectives spanning clinical medicine, medical technology, digital health, systems engineering, patient experience and healthcare operations. Below, they share how healthcare organizations can move beyond a fear of failure by combining strong governance, data-driven decision-making and structured experimentation to advance innovation while maintaining patient trust.