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About
CEO & Co-Founder, Work Resilience | Founder, On The Move Consulting | Physical Therapist & Speaker on Movement Safety and Pain Science | Senior Executive Healthcare Think Tank Member
Dorothy Riviere
Published content
expert panel
Healthcare has spent years asking how AI can help clinicians work faster. Now, as platforms such as Heidi II move beyond clinical documentation to handle chart preparation, referrals and patient follow-ups, a more consequential question is emerging: What if the biggest opportunity isn't making healthcare more efficient, but changing how patients experience it?Automating administrative work could reshape the boundaries of a patient visit, the responsibilities of care teams and the way health systems define success. But those gains aren't guaranteed. Without rethinking the underlying model, organizations risk using sophisticated technology simply to squeeze more appointments into already crowded schedules.Members of the Senior Executive Healthcare Think Tank, a curated group of experts in patient experience, workforce strategy, policy, quality, equity and healthcare technology, explore what leaders should reconsider as AI takes on more of the work surrounding care—examining the choices that will determine whether automation becomes another productivity tool or a catalyst for more thoughtful, connected and patient-centered care.
expert panel
What makes a talented clinician choose one healthcare organization over another—and what ultimately convinces them to stay?Compensation remains essential, but it cannot compensate indefinitely for exhausting schedules, cumbersome documentation, limited professional growth or a workplace where frontline concerns go unanswered.According to the American Medical Association, 41.9% of physicians reported at least one symptom of burnout in 2025. As this number continues to improve, workplace conditions will be a high priority for top talent, including how organizations handle administrative burdens, time pressure and organizational culture.To better understand what healthcare leaders can do to compete for and retain clinical talent, members of the Senior Executive Healthcare Think Tank—a curated group of experts whose experience spans healthcare leadership, workforce strategy, technology, patient experience and organizational performance—offer an inside look at the evolving relationship between clinicians and the organizations they serve, and what leaders should consider as they rethink their approach to attracting, supporting and retaining the people at the heart of patient care.
expert panel
Independent medical practices face a difficult balancing act: They’re being asked to deliver more sophisticated, connected and efficient care while managing rising operating costs, growing administrative demands and increasingly complex technology requirements. Large health systems often have advantages in capital, purchasing power, analytics and centralized operations. Smaller practices, however, can offer something equally valuable: direct physician-patient relationships, flexibility and the ability to adapt care to individual needs.The challenge is determining which advantages to borrow from larger organizations without importing the bureaucracy that can undermine independent practice.For members of the Senior Executive Healthcare Think Tank, a curated group of experts specializing in patient experience, workforce strategy, policy, quality, equity and healthcare technology, the answer is not to replicate the health system model wholesale. Instead, independent practices should identify the capabilities that benefit from scale and preserve the clinical relationships that make their care distinctive.Here, they explain how shared infrastructure, intelligent automation and operational discipline can help independent practices become more resilient while keeping clinical decisions and patient experience firmly in local hands.
expert panel
Healthcare organizations make countless decisions that shape how care is delivered: which technologies to adopt, how teams are staffed, how workflows are designed and where to invest for the future. Yet the people who work closest to patients are not always in the room when those decisions are being made.That disconnect can be costly. A decision that looks sensible on a spreadsheet may create unexpected friction in a clinical setting. A technology selected to improve efficiency may complicate a workflow. A staffing strategy that works operationally may look very different from the perspective of the people responsible for delivering care.The answer is not to put clinicians on every committee or require consensus on every decision. But simply asking for feedback after a plan is largely settled does not create genuine influence either. The challenge for healthcare leaders is finding the point between those extremes: How can clinicians have a meaningful voice in decisions that affect their work and their patients without creating another layer of bureaucracy?Members of the Senior Executive Healthcare Think Tank bring perspectives shaped by experience in patient experience, workforce strategy, policy, quality, equity and healthcare technology. They weigh in on what meaningful clinician influence should look like—and how leaders can build it into decision-making without sacrificing the ability to move.
expert panel
Healthcare marketing has a translation problem.Clinical experts think in diagnoses, treatment protocols, risk factors, outcomes and evidence. Patients often think in much more immediate terms: What does this mean for me? What happens next? Can I afford it? Who do I call? Do I need to do something today?The Agency for Healthcare Research and Quality notes that 88% of U.S. adults lack the health literacy skills needed to manage all the demands of the healthcare system, while 36% have limited personal health literacy. Bridging those two worlds requires more than simplifying medical terminology. It requires healthcare organizations to rethink what patient content is supposed to accomplish.The Senior Executive Healthcare Think Tank brings together leaders with expertise spanning patient experience, workforce strategy, policy, quality, equity and healthcare technology. They suggest that the most useful healthcare content is not simply easier to read, but more relevant, more contextual, more credible and more tightly connected to the decision a patient is trying to make. Below, they share how healthcare marketers can bridge the divide between complex clinical expertise and the patients who need to understand and act on it.
expert panel
Healthcare leaders have spent the past decade investing in AI, interoperability, telehealth, analytics and other technologies designed to improve care. Yet technology alone does not transform a healthcare system. The bigger challenge is deciding where innovation can make the greatest difference—and changing the processes, priorities and investments that stand in its way.That question is at the heart of insights from the Senior Executive Healthcare Think Tank, a group of experts spanning patient experience, workforce strategy, policy, quality, equity and healthcare technology. Rather than focusing on what healthcare could do someday, they consider where leaders can take meaningful action now and what needs to change in the way organizations approach transformation.Below, they explore the leadership choices behind better care—how to move from reactive treatment toward earlier intervention, connect fragmented systems, make AI useful without adding complexity, give patients a greater role in decisions and rethink how success is measured—offering a practical look at where healthcare leaders can focus their efforts to create lasting change over the decade ahead.
Company details
Work Resilience
Company bio
Work Resilience delivers personalized daily resilience programs for physically demanding workforces. Built on Gray Institute movement science, our mobile-first platform replaces room-based, leader-led stretch-and-flex with on-demand movement, mindset, and nutrition training workers access anytime, on their schedule. Covering both preparation and recovery, it prepares workers like athletes to reduce injury risk and build lasting resilience. Workers benefit first.