Skills
About
I help leaders translate ServiceNow AI (Now Assist and agentic workflows in ITSM) and broader GenAI investments into measurable business outcomes without losing control, security, or compliance. My focus is simple: prioritize the right use cases, define the outcomes that matter, assign clear ownership and decision rights, and deliver quick wins that scale. I lead AI-enabled service transformation across complex enterprises, aligning executive priorities (MTTR reduction, cost-to-serve, productivity, risk reduction, employee experience) to a practical portfolio of AI use cases and KPIs. The work goes beyond “go-live”: I help build the operating model—intake and prioritization, value tracking, governance, and continuous optimization so AI adoption is sustainable and trusted. In ServiceNow, I drive end-to-end modernization across ITSM, Employee Center, CMDB/CSDM, EA (formerly APM), CSM, and HRSD connecting platform strategy to real operational outcomes. For ITSM specifically, I help leaders deploy Now Assist and agentic workflows with speed and discipline: clear guardrails, human-in-the-loop controls where needed, auditable workflows, and a security-first approach that still enables rapid iteration. A consistent thread in my work is strengthening the AI foundation: improving data quality, standardizing key service and CI data, reducing noise and bias, and ensuring the right telemetry exists to measure performance and risk. The goal is reliable automation and decision support grounded in trusted data, transparent logic, and measurable impact. In parallel, I serve as Service Design Lead for Saama’s Clinical Analytics regulatory products (PAa, QOSa, CSRa), designing AI-enabled services and governance that meet regulatory expectations while accelerating time-to-insight and decision-making for clinical and safety teams. I also invest in capability-building, mentoring ServiceNow professionals into high-impact roles so organizations develop lasting transformation strength, not dependency. If you’re looking for a partner to de-risk AI, accelerate value realization in ServiceNow AI, and build a governed path from use case to outcome at enterprise scale, I’m open to connecting.
Richie Adetimehin
Published content

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The current AI conversation has been dominated by software. Organizations have raced to deploy chatbots, copilots and generative AI tools that promise to boost productivity, improve decision-making and automate knowledge work. But what happens when AI leaves the screen and enters the physical world?That future is already taking shape. AI-powered robots are moving beyond controlled factory environments and into warehouses, hospitals, retail operations and even homes. Companies including Amazon, Tesla and Figure AI are investing billions in autonomous systems capable of navigating complex environments, collaborating with humans and performing tasks that once required manual labor. At the same time, labor shortages, rising operating costs and demographic shifts are creating strong economic incentives for automation. According to the International Federation of Robotics, global demand for industrial robots has more than doubled over the past decade, with more than 4.6 million robots now operating in factories worldwide.Yet despite the excitement, fundamental questions remain unanswered: What milestone will signal that AI-powered robotics has evolved from a promising technology into a mainstream commercial reality? Will it be a breakthrough in capability? A dramatic reduction in cost? Regulatory approval? Or something less obvious?To explore these questions, we turned to members of the Senior Executive AI Think Tank, a curated group of leaders and practitioners specializing in machine learning, generative AI and enterprise AI applications. Below, they share the signals they believe executives should be watching and the conditions that will determine when AI-powered robotics truly crosses into the mainstream.
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Artificial intelligence is often framed as a race: faster models, bigger investments, larger datasets and more powerful infrastructure. But beneath the headlines lies a more consequential question for business leaders, policymakers and investors alike: Who gets to compete?A growing share of the AI ecosystem is controlled by a relatively small number of organizations with access to the world's largest compute resources, proprietary datasets and distribution channels. This means the debate is no longer simply about what AI can do but about whether the next wave of innovation will emerge from an open marketplace of ideas or from a handful of dominant ecosystems.To explore that question, we asked members of the Senior Executive AI Think Tank—a curated community of leaders specializing in machine learning, generative AI, digital transformation and enterprise AI applications—what single rule they would change to improve AI competition.While their recommendations differ, a clear theme emerges: The future of AI should be shaped by innovation, trust and customer value rather than lock-in, opacity or concentrated control. The following insights offer a timely look at how technology and business leaders believe a more competitive—and in many cases safer—AI ecosystem can be built.

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For many organizations, AI training has become synonymous with productivity. Employees learn how to write better prompts, automate routine tasks and generate content faster than ever before. But as AI becomes embedded in everyday business decisions, a more important question is emerging: Are organizations teaching people how to use AI, or how to use it responsibly?AI can generate recommendations, summarize information and accelerate workflows, but it cannot assume accountability for outcomes. That responsibility still belongs to people. Yet many training programs spend far more time on tools than on judgment, ethics, governance and critical thinking.This concern is reflected in Deloitte's “The State of Generative AI in the Enterprise” research, which found that regulatory compliance concerns, risk management challenges and the lack of governance models rank among the leading barriers to scaling AI initiatives. As organizations move beyond experimentation, the challenge is no longer simply getting employees to use AI—it is ensuring they can use it responsibly.To explore what modern AI fluency should look like, we turned to members of the Senior Executive AI Think Tank, a curated community of experts in machine learning, generative AI and enterprise transformation. Their perspectives offer a roadmap for moving beyond AI tool proficiency and building the judgment, oversight and responsible-use practices that enable organizations to create lasting value from AI.

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As generative AI reshapes industries from media and marketing to software development and healthcare, one question is becoming impossible for enterprises, policymakers and technology providers to ignore: Who should benefit when AI systems are trained on human-created content?That debate has intensified as courts and regulators scrutinize how AI models are built, how synthetic media is distributed and whether creators deserve compensation when their work contributes to commercial AI products. Members of the Senior Executive AI Think Tank—a curated group of experts specializing in machine learning, generative AI and enterprise AI applications—say the future of AI depends on building sustainable systems that balance innovation with accountability, transparency and trust.Lawsuits and copyright disputes over AI training data have accelerated globally, while companies such as Adobe continue advocating for licensed datasets and provenance frameworks designed to verify content authenticity. At the same time, enterprise adoption of generative AI continues to surge, with a McKinsey study on the state of AI finding that organizations are rapidly increasing investments in generative AI initiatives despite ongoing governance concerns.The challenge now facing the industry is not simply whether AI companies should compensate creators, but how to build systems that make compensation, transparency and innovation sustainable at scale. Below, Think Tank members outline what that future could look like—from collective licensing models and provenance standards to creator opt-in frameworks, enterprise governance strategies and new approaches to trust in the age of generative AI.

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The notion of a “steady state” has quietly disappeared from modern enterprise leadership. In its place is a reality defined by continuous disruption, where artificial intelligence is not just accelerating change but compounding it. Organizations are no longer transforming in phases—they are operating in a constant state of reinvention. For executives, this requires a shift from managing change as an event to leading within change as an environment. Members of the Senior Executive AI Think Tank—a curated group of experts in machine learning, generative AI and enterprise AI applications—bring a front-line perspective to this challenge. Their work across healthcare, cloud architecture, enterprise platforms and AI governance show that the organizations that succeed are not those with the most advanced tools, but those with the most adaptive operating models and leadership mindsets. According to McKinsey’s 2025 report on the state of AI, companies are rapidly scaling AI adoption, yet many struggle to translate that investment into sustained business value—often because their structures, decision-making processes and cultures are not designed for continuous change. To help their fellow leaders better cope with these evolving demands, Think Tank members outline the capabilities executives can no longer treat as optional. Through real-world insights and expert perspectives, they explore how leaders are redesigning operating models, reshaping team expectations and building organizations that don’t just withstand disruption, but continuously learn and perform within it.

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The race to deploy artificial intelligence is accelerating—and so is the pressure on leaders to act. From boardrooms to product teams, executives are being asked the same question: How fast can we get AI into production? But as organizations rush to capitalize on generative AI, the risks—hallucinations, data leaks and brand damage—are becoming harder to ignore. A National Institute of Standards and Technology (NIST) report on AI risk management emphasizes that without proper governance, AI systems can introduce significant reliability, security and accountability risks into enterprise environments. Insights from the Senior Executive AI Think Tank suggest that this is not a simple trade-off between speed and safety. Instead, it’s a leadership challenge that requires rethinking how organizations define competitive advantage. Below, Think Tank members discuss whether being first with AI is truly the advantage leaders think it is—or if the real differentiator is trust built through disciplined execution, strong governance and a clear understanding of where AI delivers value.


