Hastimal Jangid

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AI can generate dozens of campaign ideas in seconds. But knowing which are worth pursuing—and investing in—takes more than machine speed. With AI use in marketing at U.S. companies more than doubling in just two years, the distinction between using the technology and using it well is becoming increasingly important.That shift may also change who on a marketing team is best positioned to contribute. Marketers who lack AI fluency risk falling behind, while those who rely too heavily on the technology may never develop the customer insight, creative instincts and critical thinking needed to judge what it produces. The 2025 AMA Marketing Skills Report, based on a survey of more than 1,200 marketers, reflects this balance: Respondents ranked generative AI as the top future skill, yet the report emphasizes that human skills such as communication, innovation and adaptability remain essential. The consequences of falling behind on AI—or failing to focus on fundamental human skills—can extend beyond individual skill gaps and lead to ineffective campaigns, misguided investments and messaging that erodes customer trust. Below, members of the Senior Executive CMO Think Tank draw on their marketing expertise and leadership experience to share practical strategies for developing AI-fluent marketers who can think independently, exercise sound judgment and uphold the standards that protect their brands.

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Companies refresh their brands for plenty of legitimate reasons: The business may have evolved, its audience may have changed or its identity may no longer reflect its products, positioning or ambitions. Changes in markets, business models, acquisitions or target audiences can create a gap between what a company has become and what its brand still communicates.Still, even a well-founded refresh can go wrong. The most visible risk is backlash when customers feel a company has discarded or even disrespected something they valued about the old brand. But there’s another, quieter risk, too: In the push to look current, a company can strip away the visual cues, language, personality and positioning that made its brand recognizable, leaving behind something polished but generic and harder to distinguish from competitors. For example, the streamlined, sleeker logo briefly introduced by Cracker Barrel in 2025 got pushback from customers and commentators who described it as “soulless,” “bland,” and “generic.”So how can CMOs modernize a brand without alienating the people who already value it or stripping away the qualities that set it apart? Below, members of the Senior Executive CMO Think Tank share what separates a strong brand refresh from a forgettable one—and what marketing leaders should protect most carefully as a brand evolves.

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For years, search strategy largely revolved around earning a prominent place in a list of links. AI-generated answers are changing the front door to search: A 2026 Pew Research Center survey found that 60% of U.S. adults say they read the AI summaries at the top of search results, and about four in 10 say they use AI chatbots to search for information. For CMOs, that shift raises a bigger question than where a brand ranks: What will people learn about the company when an AI system assembles the answer for them?That question sits at the center of answer engine optimization, or AEO, the practice of making a brand’s information easy for AI systems to find, trust and cite. These systems rarely rely on a single page. Google explains that AI Overviews and AI Mode can run multiple related searches across subtopics and data sources, identifying supporting web pages as they build a response. As a result, an answer about a company may draw not only on its website but also on news coverage, analyst commentary, reviews and other third-party sources. A polished corporate website establishes what a company says about itself, but in an AI-driven search environment, that story has to be corroborated elsewhere.That puts owned media (the channels a company controls) and earned media (the coverage and endorsements it has to win) on the same team. The challenge for CMOs is to keep core facts, claims and positioning consistent across both so AI systems encounter a coherent picture without forcing every channel to sound exactly the same. Below, members of the Senior Executive CMO Think Tank, a curated group of leaders with expertise in brand storytelling, digital advertising and the rise of AI in marketing, explore how to bring owned and earned media together to strengthen the authority, consistency and trust brands need in an answer-driven search environment.

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Customers don’t perceive marketing, sales, service and digital touchpoints as separate departments; they experience one company. A brand can look and sound polished in every interaction and individual channel and still feel fragmented as a whole. For some leaders, as long as everyone on a team is communicating “professionally,” this fragmentation may not seem important, but it is: A consistent, seamless experience across channels can help keep customers engaged while building trust in a brand.That makes branding much more than a creative or aesthetic concern. As more teams contribute to customer-facing messages and experiences, small differences in how a company’s representatives interpret the brand can accumulate into something customers notice—particularly when the lines between marketing and communications start to blur across an expanding range of platforms and touchpoints. For marketing leaders, the challenge is creating enough shared understanding across the organization that a brand remains recognizable without requiring every team, channel or interaction to look and sound exactly alike.Members of the Senior Executive CMO Think Tank have extensive experience shaping brands, connecting with customers and guiding marketing across an increasingly complex mix of channels and technologies. Below, they highlight mistakes that can cause a brand to lose coherence and explain how marketing leaders can keep teams and touchpoints aligned.

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For many products and services, cost consciousness is changing what buyers need to hear before they’re willing to spend. U.S. consumers are trimming nonessential purchases and spending less on individual shopping trips as financial pressures persist, while businesses are scrutinizing purchases more closely and looking for more ways to control costs. Across consumer and B2B markets, that creates a challenge for brands: convincing buyers that their offerings are still worth making room for in a tighter budget.For marketers, the answer isn’t necessarily to make the price lower. Campaigns have to acknowledge real financial pressure while giving buyers a compelling reason to believe a purchase is worth making—and communicate value without turning discounts into the brand’s strongest selling point or giving customers a reason to hold off until the next promotion.The right campaign approach can strengthen confidence in the purchase while preserving the value customers associate with the brand over time. Drawing on expertise in brand strategy, digital advertising and customer engagement, members of the Senior Executive CMO Think Tank share strategies for reaching cost-conscious buyers without sacrificing long-term brand value.

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Marketing leaders are often urged to let data drive their decisions, particularly when budgets are tight and the stakes are high. But a new Journal of Business Research paper suggests there’s another variable that dashboards can’t capture: What’s happening in a CMO’s personal life may affect the way they approach marketing strategy, from planning and product development to communications and channel management.That doesn’t make data-driven leadership less valuable. It does, however, underscore its limits. Data still has to be interpreted, trade-offs still have to be weighed and decisions still have to be made by people whose judgment, energy and perspective don’t exist separately from the rest of their lives. Stress combined with time pressure can impair decision-making, affecting attention and making people more likely to overlook beneficial options. That makes the support surrounding senior leaders more than a matter of workplace well-being. What should companies be doing to help CMOs make sound decisions when personal pressures inevitably arise? Below, members of the Senior Executive CMO Think Tank share their perspectives on the human limits of data-driven leadership, how organizations can build stronger support around the people making high-stakes marketing decisions, and how life experiences can expand a marketing leader’s creativity and impact.