Jayashree Rajan
Published content
expert panel
AI has become deeply embedded in day-to-day work, but the productivity payoff isn’t automatic. A 2026 Stanford survey of global executives found that about 70% of firms are actively using AI, yet the same survey found more than 80% of firms reported no impact on productivity over the previous three years. For marketing leaders under constant pressure to leverage AI to move faster and accomplish more, that gap is troubling enough. But they also have to navigate an additional challenge: keeping AI from diluting or damaging their brand’s voice.Efficiency isn’t just about producing something faster. Especially when it comes to marketing, AI should free people to spend more time on work that benefits from human judgment, creativity and connection. That’s an outcome that aligns with what workers themselves say they want from workplace AI: a collaborative relationship where they retain agency and oversight, rather than having AI encroach on the parts of their work that require human judgment.Members of the Senior Executive CMO Think Tank are experienced marketing leaders with expertise spanning brand storytelling, digital advertising, customer engagement, influencer marketing and the growing role of AI in marketing. Here, they discuss ways marketing teams can inadvertently create more friction with AI and share practical approaches for using the technology to make work simpler, clearer and more valuable instead.
expert panel
Companies increasingly look to their CMOs for more than brand awareness, campaign performance and lead generation. Today’s marketing leaders are often expected to influence revenue, customer loyalty and long-term growth, even as research has found that many CMOs believe their roles as designed hinder their ability to maximize marketing performance outcomes.Part of the challenge is that CMOs and their executive colleagues may define growth—and marketing’s contribution to it—differently. For example, McKinsey found that 70% of CEOs measure marketing’s impact through year-over-year revenue growth and margins, while only 35% of CMOs consider those to be top metrics. CMOs may also take a longer view of brand building and customer relationships, while CEOs and CFOs face pressure to demonstrate more immediate financial returns. But even when there’s little to no C-suite agreement on priorities, timelines and measures of success, a CMO is often held responsible for delivering growth—without the necessary shared framework.Closing that gap requires more than expanding the CMO’s job description. Members of the Senior Executive CMO Think Tank are a curated group of experts with years of experience in marketing, including brand storytelling, digital advertising and customer engagement. Here, several of them explore the mindsets and strategies that need to change if CMOs are to have the influence, alignment and operating support needed to achieve what today’s organizations expect of them.
expert panel
Marketing teams have never had more data, automation or channels to work with. Yet the problems that stall growth, weaken trust or drain a team’s energy often aren’t technical at all. They’re rooted in people: how customers feel, how teams collaborate, how leaders handle uncertainty, and how organizations respond when old assumptions stop working.That tension is becoming harder to ignore as AI changes both the volume and nature of brand communication. Americans remain cautious about AI’s broader impact, and recent industry conversations have pointed to a related marketing reality: As AI-generated content and commerce tools multiply, brands still need real trust, relevance and direct human connection to stand out.A marketing problem may look like a messaging issue, a measurement issue or a channel issue, but to resolve it, leaders often need to look deeper. Because no matter how many campaigns launch or what dashboards say, marketing is only effective if it reaches and connects with the audience—and that requires both inward and outward focus on the humans who write and receive the story.Below, members of the Senior Executive CMO Think Tank, a curated group with expertise in brand storytelling, customer engagement and the rise of AI in marketing, share and discuss examples of the human challenges that will always impact marketing and how teams can adjust their strategies once they adopt a human-centered viewpoint.
expert panel
Despite regular stories about declining social media participation and algorithm fatigue, both B2B and B2C marketing teams are still convinced that social media marketing delivers real ROI. However, if brands don’t proceed with care, the line between engagement and extraction can get thin fast. Followers usually welcome a useful recommendation, a smart point of view, or even a clear offer, but if every post feels engineered to move them down a funnel, the relationship starts to feel less like a conversation and more like a checkout lane. That’s a critical misstep, especially as younger generations enter the workforce and command more purchasing power. Surveys have shown that Gen-Z turns to social media first for information—including when they’re on the hunt for products and services. If a brand’s presence on social media becomes too sales-heavy, it can weaken the very trust and attention that make conversion possible in the first place. So how can marketing leaders create momentum toward sales without turning every interaction into a transaction? Below, members of the Senior Executive CMO Think Tank share strategies for balancing value, relationship-building and sales intent in ways that help followers see becoming customers as a natural next step.
expert panel
For many marketers, Reddit is treated simply as a community platform—a place to monitor conversations, answer questions and occasionally engage with niche audiences. But its role in the digital ecosystem has expanded. And that evolution creates a new challenge for CMOs.Brand perception is no longer shaped only by owned content, paid campaigns or carefully managed social channels. It’s also shaped by open, peer-driven exchanges where customers compare options, challenge claims, share frustrations and look for trusted perspectives before making decisions. These are exactly the type of discussions that happen on Reddit. Today, Reddit threads—including complaints about brands—are favored sources for AI engines. The platform has even struck a deal with Google that allows the search leader to use posts from the site to train its AI models. With consumers increasingly turning their attention to AI results when researching products and services, marketers can’t afford to underestimate Reddit’s influence. So how should marketing leaders rethink Reddit’s role in the marketing mix? Below, members of the Senior Executive CMO Think Tank share practical insights on how CMOs can better understand and tap into Reddit’s growing influence on brand discovery, customer trust and the broader digital conversations that shape purchasing decisions.
expert panel
Marketing is often treated as the part of the business that responds to strategy: launch the campaign, refine the message, fill the funnel and report on performance. But CMOs are in a unique position to spot changing consumer behavior and signals early on, making them highly effective “scouts” for spotting critical market and customer shifts. Before a concern shows up in revenue reports, product reviews or support tickets, it may first appear in the way buyers search, engage, compare options, question value or quietly lose interest.That early insight becomes essential as customer expectations rise and market behavior becomes harder to read. Salesforce research has found that 65% expect companies to adapt to their changing needs and preferences. When CMOs effectively interpret customer and market signals, the knowledge gained can provide a real competitive edge in terms of marketing messaging, product enhancements and sales support.So what should CMOs be watching for, and how can they turn customer and market understanding into smarter decisions across the business? Below, members of the Senior Executive CMO Think Tank share the signals they’re often in a position to spot first, along with how those insights can help product, sales, service and strategy teams make better decisions.
